Making a Flight Claim is easy with

All you need to do is fill in a simple online form; there is no complicated paperwork to complete. As a specialist legal firm we are able to submit your claim to the airline & negotiate the best compensation available to you on your behalf. If necessary we will take legal action (all no win no fee) against the airline.

You receive your compensation of up to £540 per passenger.

Have you unfortunately had to suffer a flight delay recently? Well, there’s some good news as you may be due €250 up to €600 in compensation from the offending airline. Is the airline itself responsible for the disturbance? If it’s a delay longer than 3 or more hours, the minimum allowance is €250 per passenger.


What are my rights when a flight is delayed?

  • You are entitled to compensation after 3 or more hours of delay
  • Compensation ranges between €250 and €600
  • Food and drinks should be provided by the airline after a 2 hours delay
  • Hotel accommodation is owed to you if your flight is delayed overnight

What should I do if my flight is delayed?

  • Get the airline to give you a confirmation of the cause of the delay
  • Collect relevant documents, such as receipts and vouchers
  • Dig into the complimentary food and drinks at the airport

When do I receive compensation for flight delays?

Based on the European Regulation No. 261/2004, passenger compensation for flight delays is calculated based on the distance of the flight. All flights that are delayed for over 3 hours, and qualify under the current regulation, are eligible for full compensation. Want to know how much you are entitled too? Check out the compensation plan below: 

  • Short distance flight delays – up to 1500km – Passengers are due €250 compensation
  • Medium distance flight delays – between 1500km and 3500km – Passengers are due €400 compensation
  • Long distance flight delays – over 3500km – Passengers are due €600 compensation

Note: The ticket price has no relevance to the total amount of payment you receive back, and because of this, you will be able to claim on flights with low-budget airlines. It is also possible to claim on flights as far back as 6 years. To get your claim eligible for compensation, the flight must depart within the EU or, if it lands in the EU the airline must have its main headquarters within the EU.

What counts as arrival time?

It’s crucial that you remember delays are calculated based on the time of arrival, not by the time of departure. However, what’s the exact definition of a flight’s “arrival time”?

In September 2014, the European Court of Justice (case) defined “arrival time” as the moment when the aircraft reaches its final destination, and at least one of its doors opens. The reason why is because this is the time that passengers start to debark the plane.

What if I am delayed as a business traveller?

Even if you suffer a flight delay traveling in business, you will receive your compensation instead of your employer. If you’re traveling as a state official, the regulation deems it that you’ll be the one entitled to recompense from the airline. It is the person who suffered the inconvenience of being delayed that receives the compensation – not whoever paid for the ticket. This stands regardless of the price of the ticket.

Important: You are still able to get the full compensation amount even if the airline in question gives you vouchers for drinks and meals.

Recent flight delays

Have you experienced a flight delay, and strike or bad weather conditions are not the cause? Find your delayed flight in our table, check your entitlement for compensation in our claim check and wait for My Plane Claim to process your claim.